Wealth Adoption Specialist

Support customer awareness and adoption of wealth products and digital platforms in Abu Dhabi. Conduct outbound calls, telesales, and customer follow-ups while explaining product features and onboarding processes using approved materials. Track leads, inquiries, complaints, and campaign outcomes, ensuring accurate reporting. Analyze customer feedback and coordinate with relevant teams to improve service quality and platform adoption.

Key Requirements

Minimum 6 months of relevant experience in customer service, telesales, contact centres, banking, investments, or digital-product support.

Strong communication, listening, interpersonal, and customer-service skills.

Ability to explain wealth products, digital journeys, and onboarding requirements clearly.

Experience managing customer inquiries, complaints, follow-ups, lead tracking, and activity reporting.

Understanding of customer confidentiality, data privacy, and escalation procedures, with the ability to work in a target-driven environment.