Quality Assurance Manager

Sofitel Dubai The Palm is seeking an experienced Quality Assurance Manager to maintain exceptional service standards, guest satisfaction, and brand compliance across its luxury resort operations. The successful candidate will have 3–5 years of experience in quality assurance, quality management, or hotel operations within the luxury hospitality industry, preferably in a five-star international hotel.

Responsibilities include conducting quality audits and service inspections, analysing guest feedback and satisfaction reports, identifying service gaps, and coordinating corrective and preventive actions with department heads. The role also involves ensuring compliance with hotel policies, brand standards, and health and safety requirements, supporting external brand audits, and implementing service improvement initiatives and colleague training.

Candidates should have strong analytical, communication, organisational, and problem-solving skills, along with proficiency in Microsoft Office and hotel quality management or guest feedback systems. Fluency in English is essential.