Head of service

We are seeking an experienced Head of Service to lead and manage service operations across the Middle East, based in the UAE. Reporting to the Managing Director, the role involves improving service performance, operational efficiency, profitability, and customer satisfaction. Responsibilities include overseeing service planning, scheduling, and delivery; leading and developing service teams; managing key customer accounts; and resolving escalated service issues. The ideal candidate will have strong leadership experience in Service Management or Service Operations, with proven expertise in budget management, revenue, profit margins, KPIs, and performance targets. A degree in Engineering, Science, or a related discipline is required, along with excellent communication, problem-solving, commercial, and stakeholder-management skills.