CX Manager

We are urgently hiring a Customer Experience (CX) Manager for a leading technology consulting firm in Sharjah, UAE. The role involves supporting a major Wholesale Banking transformation programme by reviewing and optimizing customer and colleague journeys across digital banking channels.

Key Requirements

Proven experience designing, reviewing, and optimizing customer and colleague journeys across digital banking channels.

Strong knowledge of wholesale banking processes, including corporate onboarding, trade finance, cash management, and servicing.

Excellent stakeholder and vendor management skills to align technology solutions with business and customer needs.

Experience supporting digital transformation programmes, including discovery, design reviews, User Acceptance Testing (UAT), and business readiness.

Strong UX and business analysis skills, with the ability to identify journey improvements and evaluate solutions within platform capabilities.