CRM Change Management Lead

As our CRM Change Management Lead, you’ll own how schools and clusters experience change. You’ll build readiness before changes land, work through resistance, and make sure every rollout wave is met with clear communication and strong adoption. You’ll also be the voice of the school in the wider programme, making sure what teams are telling us on the ground shapes what we prioritise next.

Key Requirements

Experience applying change management frameworks such as ADKAR, Prosci, or Kotter

Proven experience managing technology or process rollouts across multiple locations

Strong stakeholder management and communication skills

Experience developing change strategies and tracking adoption metrics

CRM experience, particularly HubSpot or Salesforce, is an advantage

Degree-level education or equivalent professional experience