Call Center Agent

We are looking for a customer-focused Call Center Agent to manage inbound and outbound customer interactions and deliver a positive customer experience. The role involves responding to customer inquiries, handling complaints, providing accurate information about products and services, and recording interactions in the CRM system. The selected candidate will follow up on pending cases, escalate unresolved issues, and meet service quality and productivity targets while adhering to company policies and confidentiality standards. Candidates with previous call center or customer service experience are preferred. Strong English communication, active listening, problem-solving abilities and basic MS Office skills are required. Flexibility to work rotational shifts is an advantage.