Call Center Agent – Arabic

We are looking for an Arabic-speaking Call Center Agent to join the customer service team in Dubai on a six-month contract. The ideal candidate must have previous experience in customer service or call center operations and be comfortable handling customer inquiries across multiple communication channels, including phone calls, live chat, and email.

The selected candidate will be responsible for handling inbound and outbound calls, responding to customer questions, addressing complaints, and providing accurate information in a professional and courteous manner. The role also involves assisting customers with basic technical issues related to the application, identifying problems, and guiding users towards suitable solutions.

The candidate should maintain high service standards, ensure a positive customer experience, and meet defined performance targets and service quality metrics. Strong communication, problem-solving, and customer-handling skills are essential for this position. Candidates must be able to work on-site in Dubai, and immediate joiners are preferred for this six-month contract opportunity.