Business Analyst – Airline Disruption Management (IRROPS)

HTC Global Services is seeking an experienced Business Analyst with strong knowledge of airline operations and irregular operations (IRROPS). The role focuses on improving disruption management processes and digital customer journeys related to flight delays, cancellations, rebooking, refunds, vouchers, and passenger recovery.

Key Responsibilities

Analyze airline operational workflows and passenger servicing processes.

Gather business requirements and prepare functional requirements, user stories, and acceptance criteria.

Collaborate with airline operations teams, business stakeholders, Product Owners, UX/UI teams, and technology teams.

Support Agile delivery, User Acceptance Testing (UAT), and defect management.

Optimize digital customer journeys and improve operational efficiency during flight disruptions.

Key Requirements

Strong understanding of airline operations and IRROPS management.

Knowledge of flight delays, cancellations, schedule changes, rebooking, refunds, vouchers, and passenger reaccommodation.

Experience in business analysis, requirements gathering, and process optimization.

Understanding of Agile product delivery, UAT, and defect management.

4+ years of work experience with Java, as specified in the job posting.