ServiceNow Platform Lead

A leading organisation is seeking an experienced ServiceNow Platform Lead to oversee platform governance, operational management, demand prioritisation, and continuous improvement within its Digital Workplace function.

Key Requirements

10+ years of overall technology or IT service management experience.

Minimum 5 years of hands-on ServiceNow experience.

4+ years of vendor management experience.

Proven experience leading ServiceNow implementations and platform governance.

Strong knowledge of demand management, backlog prioritisation, release management, and platform upgrades.

Experience managing vendors, third-party partners, and delivery teams.

Familiarity with regulated enterprise environments and governance frameworks.

Strong stakeholder management and communication skills.

Experience with ServiceNow ITSM, CMDB, CSDM, integrations, and workflow automation.

ITOM and GRC knowledge is an advantage.