Guest Services Professional

Act as the primary point of contact for guests ensuring a seamless check-in and check-out process that enhances their experience Anticipate guest needs by actively listening and engaging in conversation offering tailored recommendations for services and amenities Resolve guest complaints promptly and effectively ensuring satisfaction and turning potential issues into positive experiences. Exceptional interpersonal skills that foster positive relationships and create memorable guest interactions

Key Requirements

Minimum 2 years of hospitality guest service experience.

CHSE or similar hospitality certification preferred.

Luxury hotel or resort experience is an advantage.

Fluency in English; additional languages preferred.

Knowledge of Property Management Systems and MS Office.