Customer Happiness Officer

Serve as the front-line ambassador to deliver exceptional service and maximize customer satisfaction.Daily Operations: Manage customer inquiries and resolve complaints seamlessly across phone, email, and face-to-face interactions.

Cross-Department Alignment: Track pending cases, maintain accurate CRM logs, and coordinate with internal teams to ensure prompt issue resolution.

Service Enhancement: De-escalate challenging situations professionally while identifying recurring customer friction points to support process improvements.

Key Requirements

1–3 years of experience in customer service, contact centre, front office, or customer relations.

Excellent communication and interpersonal skills.

Strong problem-solving and complaint-handling abilities.

Customer-focused with a professional attitude.

Good computer skills; CRM experience preferred.

Fluency in English required; Arabic is an advantage.

UAE experience preferred.