Call Centre Agent / Customer Service Representative (Arabic Speakers)

We are hiring an Arabic-speaking Call Centre Agent / Customer Service Representative for an outsourced six-month contract in Dubai. The selected candidate will assist customers with inquiries, complaints and service requests through chat, telephone calls and walk-in interactions. Responsibilities include handling inbound and outbound calls professionally, providing accurate information, resolving customer concerns and troubleshooting basic application-related technical issues. Candidates must have previous customer service or call centre experience, strong communication skills, problem-solving abilities and a customer-focused approach. The role requires maintaining high service quality while meeting defined performance targets. This position offers a monthly salary of AED 5,000, with five working days and standard working hours.