Arabic Call Center Agent

An exciting opportunity is available for an experienced Arabic-speaking Call Centre Complaints Specialist to manage escalated customer concerns, investigate complex issues, and deliver effective resolutions while maintaining high customer satisfaction standards.

Key Responsibilities

Handle escalated complaints and complex customer issues professionally and efficiently.

Investigate complaints, identify root causes, and coordinate resolutions with internal teams.

Communicate with customers through phone, email, and chat.

Maintain accurate case records in CRM or case-management systems.

Follow up on open cases and identify recurring issues and service improvement opportunities.

Key Requirements

Arabic-speaking ability is mandatory, with strong English communication skills.

Minimum 2–3 years of experience in a call centre or contact centre environment.

Proven experience handling escalations, complaints, and difficult customer situations.

Strong problem-solving, root-cause analysis, and conflict-resolution skills.

Experience with CRM or case-management systems is preferred.

Excellent stakeholder coordination, attention to detail, and follow-up skills.