Customer Happiness Officer

We are looking for customer-focused and target-driven professionals to support sales, customer engagement, and relationship management. The ideal candidate will have strong communication skills, a proactive approach, and the ability to deliver excellent customer experiences while achieving sales targets.

Key Requirements

Previous experience in Sales, Retail Sales, Customer Service, Business Development, or Customer Engagement is preferred.

Strong communication and interpersonal skills.

Customer-focused and target-oriented mindset.

Good negotiation, persuasion, upselling, and cross-selling skills.

Ability to understand customer needs and recommend suitable solutions.

Comfortable working in a fast-paced environment with rotational shifts.

Basic knowledge of CRM systems and Microsoft Office is preferred.

Immediate availability is mandatory.

Key Responsibilities

Engage with customers, understand their needs, and promote products or services.

Provide accurate information and recommend suitable solutions.

Handle customer queries and concerns professionally.

Build positive customer relationships and support customer retention.

Coordinate with internal teams to resolve customer issues.

Maintain customer interaction records and sales activity reports.

Work towards individual and team sales targets.

Monitor conversion rates, customer satisfaction, and response times.

Suitable Job Profiles: Sales Associate, Retail Sales Associate, Sales Executive, Customer Sales Executive, Sales Representative, Sales Consultant, Business Development Executive, and Customer Engagement Executive.