People Services Advisor - Middle East

Job Description

Deliveroo is looking for a People Services Advisor to provide first-line HR support and manage employee lifecycle operations across the UAE and Kuwait. The role focuses on HR administration, visa and immigration processes, labour law compliance, and improving employee services in a fast-paced, global environment.

Key Requirements

Proven experience in HR administration or People Services, ideally within the UAE.

Strong working knowledge of UAE Labour Law and MOHRE requirements.

Hands-on experience managing regional visa, immigration, and sponsorship processes.

Experience using Workday or a similar enterprise HR information system (HRIS).

Strong organisational skills and exceptional attention to detail.

Ability to prioritise and resolve multiple HR queries efficiently.

Excellent written and verbal communication skills in English.

Preferred: Professional Arabic language skills, both written and spoken.

Key Responsibilities

Handle employee and manager enquiries, case management, and escalations.

Manage onboarding, offboarding, employee data updates, and HR documentation.

Support visa applications, renewals, sponsorship, and immigration compliance.

Assist with monthly payroll preparation and employee benefits administration.

Ensure compliance with UAE and Kuwait labour laws and data protection standards.

Improve HR processes and support people analytics reporting.